Returns & Exchanges

At Trade Coffee, we want you to love every brew. If your coffee doesn't meet your expectations or arrives damaged, we offer a 30-day satisfaction guarantee to ensure you find your perfect cup.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 30 days of your delivery date to initiate a return or replacement request.

• 2.
  Provide Details

  Share your order number and the specific reason for your return, such as a flavor mismatch or shipping damage, to help us improve your experience.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization code or process a replacement shipment immediately for perishable items.

• 4.
  Enjoy Your Exchange

  Once approved, we will apply a credit to your account or ship out a different roast that better aligns with your unique taste profile.